We want you to be confident in your purchase. If zuzu.codes isn't right for you, here's how plans, expiry, and refunds work.
Plans Are One-Time Purchases
zuzu.codes plans are one-time purchases, not subscriptions. There is nothing to cancel:
- When you buy a plan (e.g. 30-day Pro), you pay once and get access for that fixed duration
- Access automatically expires at the end of the term
- We do not charge you again automatically
- To continue access after expiry, you purchase a new plan from your Settings page
7-Day No-Questions-Asked Refund
- If you're not satisfied for any reason, request a full refund within 7 days of your purchase
- No questions asked — just email us
- To request a refund, email hello@zuzu.codes with the email address on your account
- Approved refunds are processed to your original payment method (UPI, card, netbanking, etc.) within 5–10 business days by Razorpay
- When a refund is initiated, your access is revoked immediately
After 7 Days
- Refund requests made after the 7-day window are handled on a case-by-case basis
- Partial refunds for unused days within an active plan are not available
EU/UK Consumers — Cooling-Off Period
Under the EU Consumer Rights Directive and UK Consumer Rights Act 2015, you have a statutory 14-day right of withdrawal. Since zuzu.codes delivers digital content immediately upon purchase, you acknowledge that:
- Digital content delivery begins immediately
- You expressly consent to waive the 14-day withdrawal right upon accessing paid content
- If you have not accessed any paid content, you may request a full refund within 14 days
Our 7-day no-questions-asked refund applies regardless, even if content has been accessed.
Upgrades from Pro to Max
- If you upgrade from Pro to Max while your Pro plan is still active, you receive pro-rata credit for the unused days on your Pro plan
- The credit is applied at the daily rate you originally paid (not the list price), and reduces the cost of the Max plan
- If you're unsatisfied after an upgrade, the 7-day refund policy applies from the date of the upgrade
Free Content
Free tracks are always accessible without any paid plan. No payment, expiry, or refund applies to free content.
Contact
For refund inquiries, email hello@zuzu.codes.
For legal/grievance matters: harshit.krishna.choudhary@gmail.com
